FAQ

Creating your Zunado Casino account is simple and takes just a few minutes. Visit our homepage and click the "Sign Up" button to begin the registration process. You'll need to provide basic information including your full name, email address, date of birth, and phone number. Make sure all details are accurate as they'll be used for account verification later. Once you complete the form and accept our terms and conditions, your account is instantly created and you'll automatically receive 500 Gold Coins plus a spin on our Welcome Wheel for a chance to win up to 10,000 Gold Coins and 10 Sweepstakes Coins. No deposit or bonus code is required – your welcome bonus is credited immediately upon successful registration. Remember that you must be 18 years or older and located in an eligible state to create an account and play.

Zunado Casino operates as a sweepstakes casino and is available to players in most US states. However, we're currently restricted in Connecticut, Delaware, Idaho, Louisiana, Michigan, Montana, Nevada, New Jersey, New York, and Washington, along with other states where sweepstakes promotions are prohibited by local law. If you're located in an eligible state, you can enjoy our full range of games and promotions. Our platform uses geolocation technology to verify your location when you sign up and play, ensuring compliance with all applicable regulations. Players in restricted states will be unable to access our games or create accounts. We regularly monitor legal changes and may expand to additional states as regulations evolve. Always check your local laws regarding online gaming before participating, and contact our support team if you have questions about eligibility in your area.

The Welcome Wheel is an exciting feature that every new player gets to spin after creating their account. Along with your 500 Gold Coins, you'll receive one free spin on our Welcome Wheel, which can award prizes up to 10,000 Gold Coins and 10 Sweepstakes Coins. The wheel contains various prize segments with different values, and what you win depends entirely on where the wheel stops. Gold Coins are used for social casino gameplay and can't be redeemed for real prizes, while Sweepstakes Coins can be converted to real cash prizes after meeting the 1x playthrough requirement. Your Welcome Wheel spin is automatically available in your account after registration – no additional steps needed. All prizes from the wheel are subject to our standard terms and conditions, including the 60-day expiration period. This bonus gives you an excellent opportunity to explore our games and potentially win real prizes right from the start.

Zunado Casino operates on a dual-currency system designed for social casino gaming. Gold Coins (GC) are our primary virtual currency used for entertainment gameplay – they have no cash value and cannot be redeemed for real money prizes. You can use Gold Coins to play any game in our lobby, practice your skills, and enjoy the full casino experience without any financial risk. Sweepstakes Coins (SC), on the other hand, are our premium currency that can be converted to real cash prizes. When you win with Sweepstakes Coins, those winnings can be redeemed for actual money after completing the required 1x playthrough. You'll start with both currencies through our welcome bonus, and you can purchase additional Gold Coins packages that often include bonus Sweepstakes Coins. This system allows you to enjoy casino games for fun while also having opportunities to win real prizes, making Zunado Casino both entertaining and potentially rewarding.

Zunado Casino accepts major credit cards including Visa and MasterCard for purchasing Gold Coin packages. All transactions are processed in US dollars, making it convenient for American players to manage their accounts. Our payment system is secure and encrypted, protecting your financial information during every transaction. When you make a purchase, you'll receive Gold Coins immediately, and most packages include bonus Sweepstakes Coins as well. We don't require deposits to play since you receive free currencies upon registration, but purchasing additional coins enhances your gaming experience and bonus opportunities. Processing times for purchases are typically instant, allowing you to start playing right away. All payment methods are subject to verification requirements, and we may request additional documentation to confirm your identity and payment method ownership. Our secure payment gateway ensures your financial data remains protected throughout the transaction process.

Withdrawing your Sweepstakes Coin winnings is straightforward once you meet our requirements. First, you must complete the 1x playthrough requirement on your SC winnings – this means you need to wager your winnings once in eligible games before requesting a redemption. The minimum redemption amount is typically $50, and you must verify your identity through our KYC process before your first withdrawal. To request a redemption, navigate to your account dashboard and select the withdrawal option. You'll need to provide banking information or choose from available payout methods. Processing times vary but most redemptions are completed within 5-10 business days after approval. All winnings are subject to identity verification and tax reporting requirements where applicable. Your account must be in good standing with no bonus abuse or terms violations. Contact our support team if you need assistance with the redemption process or have questions about required documentation.

Zunado Casino offers an impressive selection of games from top software providers including 3 Oaks, AvatarUX Studios, Bgaming, Booming Games, Hacksaw Gaming, Live88, Playson, Rogue, Slotmill, Swintt, and Vivo Gaming. Our game lobby features hundreds of slot games ranging from classic three-reel slots to modern video slots with innovative features, bonus rounds, and progressive elements. You'll find popular themes including adventure, mythology, fruits, and branded content. Beyond slots, we offer table games, scratch cards, crash games, and live social casino experiences that simulate real casino action. All games are optimized for both Gold Coin and Sweepstakes Coin gameplay, though only select games qualify for SC wagering requirements. Our games are regularly updated with new releases, ensuring fresh content and exciting features. Each game includes detailed information about its features, paylines, and gameplay mechanics, helping you choose the perfect games for your preferences and playing style.

Absolutely! Zunado Casino is fully optimized for mobile gaming across all devices including smartphones and tablets. Our platform works seamlessly on iOS and Android devices through your mobile browser – no app download required. Simply visit our website on your mobile device and log into your account to access the complete game library. All games are designed with mobile-first technology, ensuring smooth gameplay, crisp graphics, and intuitive touch controls. Your account balance, bonuses, and game progress sync automatically across all devices, so you can start playing on your computer and continue on your phone without missing a beat. Mobile players enjoy the same security features, customer support access, and promotional opportunities as desktop users. The mobile interface is streamlined for easy navigation, making it simple to find your favorite games, manage your account, and contact support when needed. Whether you're commuting, traveling, or just prefer gaming on your phone, Zunado Casino delivers a premium mobile experience.

Know Your Customer (KYC) verification is a standard security procedure required before your first Sweepstakes Coin redemption. This process helps us comply with regulations and protect both you and our platform from fraud. You'll need to provide government-issued photo identification such as a driver's license or passport, proof of address like a utility bill or bank statement dated within the last 90 days, and potentially additional documentation depending on your circumstances. Upload clear, legible photos or scans of these documents through your account dashboard or email them to our support team. Our verification team typically reviews submissions within 24-48 hours during business days. Once approved, you'll receive confirmation and can proceed with redemption requests. This one-time process ensures the security of your account and winnings. Keep your documents ready when you're close to meeting redemption requirements to avoid delays. All submitted documents are stored securely and used solely for verification purposes in accordance with our privacy policy.

Zunado Casino takes your security seriously and employs multiple layers of protection to safeguard your personal and financial information. We use industry-standard SSL encryption technology to protect all data transmitted between your device and our servers, ensuring that sensitive information remains private and secure. Our platform complies with strict data protection standards and undergoes regular security audits to maintain the highest level of protection. Financial transactions are processed through secure, PCI-compliant payment gateways that encrypt your payment details. We never store complete credit card information on our servers, and all stored data is encrypted and protected by advanced security measures. Our team monitors for suspicious activity 24/7, and we have strict access controls limiting who can view your information. We're committed to responsible data handling and will never sell or share your personal information with third parties for marketing purposes. Your account is protected by secure login protocols, and we recommend using strong, unique passwords to further enhance your account security.

Zunado Casino offers multiple ways to get the help you need quickly and efficiently. Our live chat feature is available directly on our website and provides real-time assistance from knowledgeable support representatives. This is often the fastest way to get answers to urgent questions or resolve account issues. For non-urgent matters or detailed inquiries, you can email us at support@zunado.com, and our team typically responds within 24 hours during business days. Our support team is trained to help with account questions, technical issues, bonus inquiries, payment problems, and general platform guidance. When contacting support, have your account information ready and provide as much detail as possible about your question or issue to ensure the most efficient assistance. We're committed to providing friendly, professional support that helps you enjoy your gaming experience. Whether you're a new player learning the platform or an experienced user with specific questions, our support team is here to help you succeed.

Zunado Casino is committed to promoting responsible gaming and provides several tools to help you maintain control over your gaming activities. You can set daily, weekly, or monthly limits on your Gold Coin purchases through your account settings, helping you stick to your entertainment budget. Our reality check feature can send you periodic reminders about your playing time, encouraging healthy gaming habits. If you need a break, you can use our cooling-off period options, which temporarily restrict access to your account for periods ranging from 24 hours to several weeks. For more serious concerns, we offer self-exclusion tools that permanently close your account and prevent you from creating new accounts. Our support team is trained to recognize signs of problem gambling and can provide resources and referrals to professional help organizations. We also provide information about responsible gaming practices and warning signs to watch for. Remember that gaming should always be entertaining and never interfere with your financial obligations, relationships, or daily responsibilities. If you're concerned about your gaming habits, don't hesitate to reach out for help.